Terms and Conditions

Returns Policy

If you’re not happy with your recent purchase, please return it to Royal Tara Giftware, Mervue, Galway, Ireland. Returns must be sent within 30 days from the day you got your package. After we get your package, your refund or exchange will be processed within 7 business days

Every Care is taken that breakage does not occur in transit. Should merchandise arrive broken, proof of breakage must be supplied (i.e. photograph or small piece of item). Letters describing breakages will not suffice and are unacceptable for replacement purposes. Enclose an invoice or invoice number. All phone queries regarding orders must be directed to customer services, Monday – Friday, 9.00 am – 5.00 pm.

Payment Methods: We accept the following Credit Cards - MasterCard & Visa

Delivery : Please allow the following times for delivery of goods:

USA – 3 weeks,

Canada , Australia , New Zealand – 3 weeks,

Europe – 2 weeks, England – 2 weeks.

Duty : Royal Tara Giftware would like to advise customers that orders, other than those destined for USA, EU and Republic of Ireland, are subject to duty charges upon delivery. This varies from country to country.

 United States Customers: All orders to be delivered to the United States must be ordered using US$ prices on web site. Domestic delivery charges within the US will be added to the order.

 Delivery Location: You are asked to select a delivery location in the shopping cart. This calculates your local delivery charge based on the weight of your order. The delivery location chosen must correspond with the country entered on the delivery details of the order form following. Zip codes must be used to ensure delivery. 

Privacy Policy

Royal Tara Giftware Ltd is committed to ensuring that your privacy is protected and we comply with our obligations under the Data Protection Acts 1988 and 2003. This Privacy Policy explains how we use the information we collect about you and the procedures that we have in place to safeguard your privacy. Firstly, the information we collect and how we use it - When you place an order using our website, we need to know your name and other information such as your postal address, e-mail address, telephone number and your credit card number and expiry date or bank account details etc. We gather this information to allow us to process your request. The relevant information is then used by us, our agents and sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general. Secondly, we may also use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. By submitting your information you give your consent to the use of that information as set out in this Privacy Policy. You may inform us of any changes in your Personal Data, and we will update or delete your Personal Data accordingly. To find out what Personal Data we hold on you or to have your Personal Data updated, amended or removed from our database, please send an email to ncosgrove@royal-tara.com.